Shipping Policy

Thank you for shopping with Gracianah. We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below for information about order processing, delivery times, and shipping.

Order Processing

All orders are carefully processed and prepared for shipment after your order has been successfully placed.

• Orders are typically processed within 1–3 business days.

• Orders are not processed or shipped on weekends or public holidays.

• During busy periods, holidays, or promotional events, processing times may take slightly longer.

• Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Carrier

We ship orders using DHL and other DHL delivery services where applicable.

DHL delivery times may vary depending on your destination, customs clearance, weather conditions, and other circumstances beyond our control.

Estimated Delivery Times

Estimated delivery times generally range from 5–12 business days after your order has been processed.

Please note that these are estimates and are not guaranteed delivery dates. International shipments may require additional time due to customs clearance or local delivery conditions.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order details, and available shipping options.

Any applicable shipping fees will be shown before you complete your purchase.

Order Tracking

Once your order has been shipped, you may receive a tracking number by email.

You can use the tracking information provided to monitor your shipment and view the latest delivery updates.

Please allow some time for tracking information to become active after your order has been handed over to DHL.

International Shipping & Customs

Gracianah may ship internationally. International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Customers are responsible for any customs duties, import taxes, or additional fees charged by their local authorities unless otherwise stated at checkout.

Customs clearance times vary by country and are outside of Gracianah's control.

Incorrect or Incomplete Shipping Information

Please make sure your shipping address and contact information are correct before completing your order.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if you request that the package be shipped again.

Delayed or Lost Packages

While we work with DHL to provide reliable delivery, unexpected delays can occasionally occur due to weather, customs, transportation issues, incorrect addresses, or other circumstances beyond our control.

If your tracking information shows that your package has been delayed, please allow additional time for delivery.

If your package appears to be lost or has not received a tracking update for an extended period, please contact our customer support team so we can assist you.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and items.

We will review the situation and work with you to determine the appropriate solution.

Delivery Address Changes

If you need to change your shipping address, please contact us as soon as possible after placing your order.

We cannot guarantee that an address can be changed once the order has been processed or shipped.

Questions About Shipping

If you have any questions about your order or our shipping policy, please contact our customer service team.

Thank you for choosing Gracianah!

We appreciate your business and look forward to serving you.